Frequently Asked Questions


 

CUSTOMER SERVICE

Please send your questions and concerns to us via the contact page. Please allow up to 2 business days for a reply.

 

FINE ART SHIPPING

Shipping within the USA: Items will ship out within 3 to 5 business days of orders being placed. Your tracking number and package’s estimated time of arrival will be emailed to you.

Shipping outside of the USA: Items will ship out within 3 to 5 business days of orders being placed. Your tracking number and package’s estimated time of arrival will be emailed to you. Please note that we cannot guarantee whether you will / will not be charged additional customs tax or duties once your parcel arrives in the destination country. If there are charges due, they will need to be paid by the parcel recipient. Thank you.

In the very rare instance that the shipping company loses, damages, or mis-delivers an order, please file a claim with the shipping company directly. While we are not responsible for items lost, damaged, or mis-delivered, please send us a note and we will do what we can to help resolve any issues with the shipper.

Any other shipping questions? Send us a message here.

  

FINE ART CERTIFICATE OF AUTHENTICITY

Each original artwork will be accompanied by a certificate of authenticity, signed and dated by Marilet.

 

FINE ART FRAMING

Please note in the listing description of each piece whether it will ship framed or unframed. As framing is a personal choice and as the original artworks vary in size and format, a photo has been included where possible to help you best visualize the piece in your space.

For artwork that ships unframed: Marilet is available to assist you with decisions once your piece arrives and you are ready to work with your local framer.

For works on paper: we suggest that they be “floated” with a bit of space between the artwork and the inside edge of the frame so that their deckled edges can be appreciated. We also suggest selecting a UV museum glass option.

For artwork on cradled panels: these will ship with a wire installed at the back of the piece, so that they can be hung on a wall as is, or they could be fitted into a wood or metal floater frame by your local framer. 

Any other framing questions? Please send us a message.

 

A NOTE ON MATERIALS AND COLOR

All pieces are created with archival methods and materials in mind. You may consider placing artwork out of continuous direct sunlight exposure and/or framing with UV museum glass if fading is of concern to you.

 

CARING FOR YOUR TEXTILE PIECES

We find that the more we wear and wash our pieces, the softer they get.

Cotton: We recommend hand washing in cold water. Rinse clean and lay flat to dry. Do not use bleach. Use the cotton setting on your iron. Dry cleaning is also an option.

Silk: We recommend gently hand washing your silk piece in room temperature water. Rinse clean and lay flat to dry. Do not use bleach. If you’d like to lightly iron your piece, the best time to do so is just before the textile dries completely, ironing on the lowest setting for silk without using the steam setting on your iron, as this may leave water marks on your piece. Dry cleaning is also an option.

 

A NOTE REGARDING THE HANDMADE NATURE OF MARILET'S WORK

As all of the pieces are handmade, each one is unique. Marilet embraces the beauty of the imperfect while reaching for the highest standards of quality possible.

 

RETURNS

Due to the nature of the work, we are unable to offer returns or refunds at this time. Marilet is happy to answer any questions you may have prior to making your purchase. Please send her a note and she will be in touch.

 

COMMISSIONS + COLLABORATIONS

Please contact Marilet to discuss your project.

 

COPYRIGHT

The copyright of all images and original artwork remains exclusively with Marilet Pretorius. No image or artwork may be reproduced, copied, modified or distributed, either digitally or physically, without full written consent from Marilet Pretorius. Any efforts to do so will be in breach of USA and international copyright laws.