FAQs


CUSTOMER SERVICE

Please email info@mariletpretorius.com with your questions and concerns. Please allow up to 2 business days for a reply.

 

SHIPPING

You will receive an email confirmation once your order has been placed online. In-stock items will ship out within 3 business days, and your tracking number will be sent to you. If you’d like us to ship something to you faster, please email us for pricing/options.

For shipping outside of the USA: please contact us for pricing/options. Please note that we cannot guarantee whether you will, or will not, be charged additional customs tax or duties once your parcel arrives in the destination company. If there are charges, they will need to be paid by the parcel recipient. Thank you.

 

RETURNS

If you are not satisfied with your purchase, please contact us to arrange for an exchange or store credit. Due to the nature of our business, we are not able to offer refunds at this time. 

 

CARING FOR YOUR PIECES

We find that the more we wear and wash our pieces, the softer they get.

Cotton: We recommend hand washing in cold water. Rinse clean and lay flat to dry. Do not use bleach. Use the cotton setting on your iron. Dry cleaning is also an option.

Silk: We recommend gently hand washing your silk piece in room temperature water. Rinse clean and lay flat to dry. Do not use bleach. If you’d like to lightly iron your piece, the best time to do so is just before the textile dries completely, ironing on the lowest setting for silk without using the steam setting on your iron, as this may leave water marks on your piece. Dry cleaning is also an option.

 

A NOTE REGARDING THE TEXTILE'S HANDMADE NATURE

As all of our pieces are handmade, no two are exactly alike. We embrace the beauty of the imperfect. Having said that, our quality standards are high and we stand behind the work we produce. If a piece does not meet your expectations, please contact us.

Don’t be afraid to wear these items: use them in your home; take them with you when you travel; pack them when you head to the park for a picnic, the bluffs for a hike, or the beach for a swim.

 

NATURAL DYES

Natural dyes may gently fade a shade or two with use and wear. This is part of the magic of the medium and is taken into consideration during the design process. Our hope is that these pieces will become well-worn favorites in your collection.

 

STAYING UP TO DATE

Please sign up for our newsletter here. It’s the best way to be kept up to date on any news from the studio and online shop. As a perk to our subscribers, we give them the first heads-up that a new collection is about to be released, as well as keeping them informed on any sales or giveaways. Plus we share extra behind the scenes photos and inspiration of Marilet’s process, discoveries, and travels.

 

TO THE TRADE

Depending on the quantities desired, we may be able to offer you a discount. Please contact us with details.

 

COMMISSIONS + COLLABORATIONS

Please get in touch with us to discuss your project.

 

PHOTOGRAPHERS

"I have the pleasure of working with two talented photographers.

Michelle Magdalena Maddox did such a wonderful job photographing this collection and creating a video of my space and me working in my space. She captured the products and the essence of my aesthetic beautifully. Thank you so much Magdalena.

Troy Aossey has been capturing the progression of my work over the past few years. My utmost thanks to him for all the fun we have working and traveling together, and for all of his good work."